Whether it’s to remind them of their next appointment, share important health information, or follow up with test results, you need a fast, reliable way to communicate with your patients. In our digital era, there are many ways to do this, but not all are equally effective. Here are some proven methods for reaching out to patients to help them receive the important information you need to share.
Phone Calls
Don’t ditch your office phones just yet—yes, they still matter in today’s mobile world. While it may not be everyone’s preferred method of communication, phone calls are still a great way to contact patients.
Dial the number, and you’re (usually) guaranteed to reach the patient directly. This is unlike email or text messaging, where there’s a chance they may not see your message for hours or even days. Phone calls also allow for a more personal and interactive conversation, which can help build trust and rapport with your patients.
Emails
Email is another popular method of communication that allows for quick and easy dissemination of information. You can send detailed messages, attachments, and links to your patients without having to worry about interrupting their day. Email also provides a written record of communication that the patient can reference later if they want. This is especially useful if the information you’re passing on includes adjustments to their treatment plan or medication.
But one downside of email is that it can easily get lost in your patients’ overflowing inboxes. This is especially true if the patient hasn’t provided you with their primary email address or if they don’t regularly check their emails. To combat this issue, follow up with a phone call or text message to confirm the patient has received and read your email.
Text Messages
Text messages can also be a convenient and effective way to communicate with your patients. Patients are more likely to read and respond to text messages promptly (as opposed to email) since notifications appear directly on their phone screens.
Text messages are best for short, quick communication, such as appointment reminders or follow-up instructions. Keep the message brief and to the point, using clear and concise language. Avoid sending sensitive information through text messages because hackers can easily intercept it.
Patient Portals
Patient portals are secure online platforms that allow patients to access their medical records, communicate with their healthcare providers, and manage their appointments and prescriptions. These portals have become increasingly popular in recent years due to the convenience and accessibility they offer. Patients can access their information from anywhere at any time, making it easier for them to stay informed and involved in their own healthcare.
These are four of the most effective ways to reach out to your patients with important health information. When selecting a method of communication, consider factors like the type of information you share, the urgency of the message, and the preferences of your patients. By utilizing a variety of communication methods, you can keep your patients informed and engaged in their own healthcare.
