Does your dental office’s training program contain all the crucial information your employees need? If your training program feels out of date, you may need to reorganize your training information and prioritize new skills. Learn some of the common training mistakes dental offices make so that you can avoid these errors as you reconstruct your training program.
Not Reviewing Safety Procedures
Some employees who join your dental office may have diverse levels of experience and previous training. Some may be familiar with another state’s safety procedures and guidelines entirely. This is why it’s crucial to review the dental safety guidelines and OSHA standards for your office’s location. Following the OSHA guidelines for your state is one of the important safety steps for dental offices. Keep your team on the same page and maximize safety by scheduling training time to review safety regulations.
Not Updating Your Training Plan
Training procedures need to change and evolve with the rest of your business. To ensure that your employees always have the most up-to-date safety and dental procedural information, schedule continuing education courses for your whole team. If your office doesn’t already, consider having reoccurring training sessions to cover areas where you and your team can improve. Consider gathering feedback from your office employees to target areas where you can improve your courses for the next round of training.
Not Considering the Patient’s Perspective
While training your dental office employees, it can be easy to get wrapped up in the technical side of dental work. But don’t forget about why you do what you do: to help your patients. For many people, going to the dentist or dental office can be an intimidating or even scary process. Encourage your team to put themselves in the patient’s shoes during the training periods. Stress the importance of good customer service for your receptionist, dental assistants, and everyone in your office. Greeting customers with a smile and friendly attitude can help ease their worries and make going to the dentist a more pleasant experience for them.
Remember these common training mistakes dental offices make so that you can avoid these mistakes in your own training program. By regularly examining and optimizing your training, you can improve your dental practice and customer experience.
