You probably know patients who present with entitled attitudes and you may think there’s not much you can do about them. Entitled patients often demand excessive attention and may question your competence when they are not satisfied with how important you make them feel.
By using one or more of the following approaches, you can manage entitled patients respectfully while reducing your risk of stress and burnout.
# 1 – Be on the same side. When an entitled patient brags about knowing your CEO, your best strategy is to praise your CEO with a lot of specifics.
“You know our CEO George Doria? Isn’t he amazing? At our weekly meetings, he’s the most down-to-earth guy. He never fails to ask how my son is doing in baseball.”
The entitled person immediately sees that threatening to complain to the CEO is not going to intimidate you. And it may dawn on him that you’re in a position to complain to the CEO about the entitled attitude he presented.