By Kim Bassett
Hospitals have numerous requirements and deadlines. Some are self-imposed; most are required by the many regulatory bodies that govern the work we do. Some deadlines are absolute and there is absolutely zero room for delay. It may seem like just semantics, but how you frame your “orders,” or rather “requests” (see what I did there?) has a huge impact on your team.
Your communication style affects everything from employee attitude to productivity and even their longevity within the organization. Although it only takes a few seconds to adjust your communication style from situation to situation, it does take practice.
Consider the following scenario. You have a group on your team that routinely miss paperwork deadlines such as employee evaluations or credentialing requirements. These delays will affect regulatory compliance and ultimately patient care. How do you get this group to understand the importance of this documentation and the necessity of meeting the deadlines?[Read more…]