UPMC Health Plan Earns Coveted Grand Stevie Awards® for Service Excellence

Updated on August 28, 2023

This Marks the Fourth Consecutive Year UPMC Health Plan Has Been Recognized

The Stevie Awards recently announced that UPMC Health Plan is one of ten top winners of the 2021 Grand Stevie Awards for outstanding customer service and innovation.

Grand Stevie trophies are awarded to companies that submit an exceptional body of work for the Stevie Awards competition. They were created in 2002 to honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide. Judges include many of the world’s most respected executives, entrepreneurs, innovators, and business educators. 

More than 2,300 nominations in 51 nations were considered in this year’s competition. Gold, Silver and Bronze Stevie Award winners were determined by the average scores of more than 160 professionals on nine specialized judging committees. 

By category, the Health Plan earned a total of five Gold Stevie Awards for its sales, customer service excellence, and innovation, including: Best Back-Office Customer Service Team, Sales Support Team of the Year, and Innovation in Customer Service. 

The Health Plan also earned a Bronze Stevie Award for Best Contact Center of the Year; and two Silver Stevie Awards for Best Customer Feedback Strategy and Most Valuable Response by a Customer Service Team. 

“Being responsive and proactive to the needs of our members and customers is what we do best at UPMC Health Plan. The Grand Stevie Award reflects the hard work and dedication of our team members and we are very happy to receive this award,” said Anne Palmerine, vice president of customer engagement and enrollment for UPMC Health Plan.

Serving 4 million members, UPMC Insurance Services is owned and operated by UPMC, a world-renowned health care provider and insurer based in Pittsburgh, Pa. UPMC Insurance Services includes commercial products from UPMC Health Plan for groups as well as individuals. Commercial products also include workers’ compensation and employee assistance from nationally known Workpartners.® Government products include Medicare Advantage (UPMC for Life); special needs plans for those eligible for Medicare and Medical Assistance (UPMC for Life Complete Care and UPMC Community HealthChoices); Medical Assistance (UPMC for You);  Children’s Health Insurance Program (UPMC for Kids); and Community Care Behavioral Health Organization, one of the nation’s largest managed care behavioral health organizations. For more information, visit upmchealthplan.com.

Throughout the year, our writers feature fresh, in-depth, and relevant information for our audience of 40,000+ healthcare leaders and professionals. As a healthcare business publication, we cover and cherish our relationship with the entire health care industry including administrators, nurses, physicians, physical therapists, pharmacists, and more. We cover a broad spectrum from hospitals to medical offices to outpatient services to eye surgery centers to university settings. We focus on rehabilitation, nursing homes, home care, hospice as well as men’s health, women’s heath, and pediatrics.