Many aging adults above the age +80 prefer to maintain their sense of independence despite their age. Given a choice, many adults above the age of 80 would love to remain in their homes.
However, despite their needs and wants, it’s not always possible, the majority of the elderly population require personalized assistance and services. A lot of people tend to peg the term ‘nursing home’ to generally refer to senior living, yet there is actually a type of elderly care called assisted living.
What is assisted living? It is a form of home-like care that is solely focused on providing the elderly with required medical assistance and personalized care that is required, while allowing them to remain independent.
Before an older adult moves into an assisted living facility. An assessment is conducted to guarantee that the older person truly enjoys a personalized and independent experience.
Services Offered by Assisted Living Communities.
- Provision of daily meals (breakfast, lunch, and supper).
- Medical management, where caregiver health care professionals ensure that an older adult on medication, is actively sticking to the prescribed recommended prescriptions.
This often for those who may be ailing from dementia and depression among other ailments.
- Individualized help with dressing, grooming, and using the bathroom.
- Social programs and recreational activities to ensure that the residents are living a balanced, structured life, as they would if they were living in their private homes.
How to Provide Excellent Assisted Living Services.
For any business to succeed, the provision of excellent customer service is a necessity for its success. That includes the health care industry with particular emphasis on the assisted living niche.
It is crucial that health care professionals working in assisted living housing facilities, to be trained on how to ensure customer satisfaction. This should be by providing a great customer experience to the elderly by making them feel cared for and loved.
Health care professionals working in an assisted living housing environment, should have the following customer service skills if they want to improve the customer satisfaction level:
- Great communication skills. This is one of, if not the most important skill that caregivers should possess. Learning how to articulate and communicate effectively can lead to building trust and bonds. This skill is vital to keeping the elderly comfortable.
- Compassion and Empathy. Caregiving and helping the elderly is not all about ensuring that they receive the services for which they signed up for. Rather, it’s all about building a lasting bond with the elderly resident to ensure that their stay in the assisted living facility is enjoyable.
Having empathy also helps a lot with getting to understand what the elderly resident is going through, and the challenges they may be facing.
This guarantees that you, as the caregiver, can provide tailored assistance, while at the same time respecting your client’s boundary.
- Selfless Nature. Caregivers should always strive to place the needs of elderly residents before theirs, from taking the time to participate in recreational activities and social programs to socializing. These play a major role in building a sense of community.
Assisted living leaders should strive to ensure that caregivers understand the importance of providing excellent customer service. A lot of continuous training and personal development programs are mandatory to guarantee client satisfaction.