Leading a business, organization or employees is not easy these days. Health care executives and their boards of directors have a continuous challenge to keep a balanced approach. And if we agree that organizations and their employees follow their leaders thinking and behaviors, we can observe the importance of an organization’s leadership and how their actions can have an immediate impact on customer service.
If we agree that patients are customers. In today’s health care environment, leadership is critical. Is the leadership putting up barriers for the primary care physicians or are they breaking down the barriers to achieve excellent health care at all levels.
Here is one real-life recent situation to consider: