Etiquette is the Missing Link to Success in the Workplace

Updated on August 28, 2023

Second edition of widely acclaimed STTI book addresses business etiquette for nurses

Professional etiquette reaches far beyond which fork to use at a formal dinner. It is a necessity for personal and professional success. Author Kathleen Pagana, PhD, RN, has honed her skill as a business etiquette expert and in partnering that with her nursing background, presents an entertaining and informative read for building etiquette skills.

“I loved this topic and it resonated with what I believed was needed for professional nurses,” Dr. Pagana said. “When I reflected on my long and varied career in nursing, I was amazed at the numerous situations where business etiquette skills would have made me more confident and comfortable. I had been a nursing educator for almost 25 years and had never addressed etiquette as a career-enhancing tool.”

After publishing the first edition of her widely acclaimed book on the topic in 2008, Dr. Pagana is now releasing The Nurse’s Etiquette Advantage, Second Edition: How Professional Etiquette Can Advance Your Nursing Career.

This book, published by the Honor Society of Nursing, Sigma Theta Tau International (STTI), provides nurses and health care professionals with practical tips, faux pas, and do’s and don’ts for professional conduct online and in person. In Dr. Pagana’s positions as patient care manager, military officer, academic dean, and director on the board of a health care system, professional etiquette has helped her handle a number of business challenges that helped build her successful career.

This fully revised edition includes an expanded exploration of topics such as:

  • Interacting with everyone from executives to subordinates with grace and confidence.
  • Interviewing successfully for a new job or position.
  • Managing online and social media interactions safely and professionally.
  • Dining with confidence in any business or social setting.
  • Thriving, not just surviving, in culturally diverse interactions.

The book is available at

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