Cura Hospitality Improves Patient Experience and Satisfaction Outcomes with New Role

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Pittsburgh, PA, September 4, 2014 — Delivering a quality food service program is increasingly becoming a core component when it comes to improving patient satisfaction outcomes, and more importantly, the well-being of the patients we serve.

Cura Hospitality announced earlier this month the promotion of Kimmi Campagna to Director of The Patient Experience and Partnership Development, Acute Care Services. While remaining responsible for growing our hospital client base, Ms. Campagna will also serve as the specialist to support patient services teams, hospital-location managers and district managers to continually drive patient satisfaction success. 

A thirty-year acute care dining veteran, Ms. Campagna says, “Putting patients first goes beyond the examining and surgery rooms.  Every aspect of the patients’ encounter requires a superior level of care, which includes enhancing life with great food and customer service.”

Cura’s long-term commitment in promoting the success of the hospitals we serve is a strategic goal. From the initial partnership with a hospital client, Ms. Campagna will support Cura’s “Client for Life” by remaining with the hospital opening teams during the transition of dining operations; coordinate related patient services training and ongoing mentoring programs; conduct bi-annual quality assurance and monitor patient service satisfaction outcomes such as Press Ganey, the most recognized national patient-experience measurement firm.   In 2004 while serving as a director of food and nutrition services, Ms. Campagna’s operation was recognized by Press Ganey as a “National Success Story.” 

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Western PA_CompSatis Ad, horz 3-2013 Kimmi new title

Ms. Campagna will also provide the program tools to ensure the consistent delivery of patient-centered care through Cura’s Completely Satisfied and Highly Satisfied Service programs, which have achieved peer-leading patient satisfaction results.  In 2009, Ms. Campagna completed Press Ganey’s “Solutions for Improving Patient Satisfaction” program.  “My whole career has revolved around understanding patients needs,” says Ms. Campagna, who opened and served as Cura’s first hospital general manager in 2005. “Through truly patient-centered care programs, our goal is to be a visible, engaged member of the patient care team, focusing on each patient’s specific health needs as well as their personal food preferences,” she says.

Today, hospitals administrators recognize that food service is not their core competency.    Relying on the experts in that industry gives administrators the ability and more time to focus on their core business.  “Through this dual role, I am able to ensure the tools and resources our teams need are used properly and consistently for increased success.   It’s so much more than the food on the plate.  To be successful, hospitals need services that understand their specific patient population which are intended to drive outcomes and achieve positive metrics. You need someone to focus on that, “says Ms. Campagna.

A graduate of Penn State University with a degree in Dietetic Systems Management, Ms. Campagna is also a Certified Dietary Manager (CDM) and a Certified Food Protection Professional (CFPP).  Ms. Campagna and her family reside in Johnstown, PA.

ABOUT CURA HOSPITALITY

A Member of Eat’n Park Hospitality Group, Cura Hospitality is a highly responsive and innovative dining services and hospitality provider dedicated to a mission of Enhancing Life Around Great Food.  Cura serves over 55 senior living communities and hospitals in the mid-Atlantic region.  Cura’s culinary, guest service and clinical professionals provide hospitality and clinical care to more than 20,000 residents, patients and guests each day.  Visit us at www.curahospitality.com or become a fan on Facebook at www.facebook.com/curahospitality.