2017 Hospice Honors Received by Cole Memorial

(Pictured left to right, Front row: Cole Memorial’s Potter County Hospice team members: Kelly Dunn, CNA; Dr. Andrea Heller, medical director; Bonnie Kratzer, RN, CHPA director; Char Rosenberry, RN. Second row: Phil Sanders, chaplain; Rachel Grinnell, RN, MS, patient care coordinator; Carl Greene, chaplain. 3rd row: Erin Schweikart, LSW; Gail Bailey, RN; June Caldwell, pharmacist; Bernie Main, CNA.)


The Potter County Hospice program at Cole Memorial received a 2017 Hospice Honors award from Deyta Analytics, a division of HEALTHCAREfirst. Hospice Honors is a prestigious national program that recognizes hospices providing the highest level of quality as measured from the caregiver’s point of view.

“Hospice Honors is a landmark compilation of hospices that provide the best patient and caregiver experiences,” said J. Kevin Porter of HEALTHCAREfirst. “I am extremely proud of Cole’s Hospice team for achieving this highest of honors and I congratulate them on their success.”

Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2015 through September 2016. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all partnering hospices contained in the Deyta Analytics’ Hospice CAHPS database. Hospice Honors recipients include those hospices scoring above the Deyta Analytics National Performance Score on 20 of the evaluated questions. Deyta Analytics holds a special recognition, Hospice Honors Elite, to honor hospices scoring above the Deyta Analytics National Performance Score on all 24 of the evaluated questions.

Cole Memorial’s Interim Home Health & Hospice Director, Bonnie Kratzer, credits her department’s recognition to the excellent end-of-life care provided daily by the Hospice team and the aftercare that is provided to the patient’s family and friends.

Since 1984, the Potter County Hospice program at Cole Memorial has been dedicated to caring for terminal patients and their families. They’re certified by Medicare and Medical Assistance and Joint Commission accredited. Their medically-directed care approach provides physical, social, psychological and spiritual care for our patients and their loved ones. A team of professionals made up of physicians, registered nurses, home health aides, medical social workers and trained volunteers that meet regularly to keep patients’ treatments patient-centered and personalized.

For more information about Potter County Hospice services at Cole Memorial, call 814-274-0384.

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