The Essential Risk Management Tool for Discussing Medical Care to Patients and Family Members


Screen Shot 2014-08-16 at 7.43.29 AMAs an employee in health care you’re informed early in your career to use simple language and avoid medical jargon when discussing medical treatment to a patient or family member. A new STTI book expands on this theory by sharing practical advice and phrases to use and avoid after medical situations.

In the new book To Comfort Always: A Nurse’s Guide to End-of-Life Care, Second Edition, Linda Norlander helps nurses navigate end-of-life care by answering poignant questions rarely answered with conviction in the health care industry. This book gives examples of phrases to use when a patient passes away, how to explain advance care planning, how to communicate with a patient or family without an interpreter, how to talk to children about death and many others.