Right at Home of the South Hills, based in McMurray, Pa., has expanded its geographic reach to provide service to all of the South Hills region and Washington County. The company has experienced rapid growth while building a reputation for consistency, reliability and quality of service.
“Our model is very simple,” explained Doug Ashe, the president and owner of Right at Home of the South Hills. “Client satisfaction is almost entirely built on the level of trust and confidence that each client has in the caregivers chosen to serve them. Our job is to select caregivers who are highly capable and reliable, but who also are able and willing to function in our ‘Serve First’ model. That model states that the definition of success in each of our client-caregiver relationships is defined by the client. Each engagement is as unique as the people we serve. With that in mind, we work hard to help our clients articulate their goals and needs so we can then turn that discussion into very specific deliverables in the care plan. We then combine a clear definition of success and a level of support to caregivers that is unequaled in their experience, to empower them to meet clearly understood client needs and exceed clearly understood client goals.”
The company has invested heavily in a clinical staff – including registered nurses and a physician assistant – who manage all of the care assessments and care planning for the client, as well as the supervision of the caregivers. They also manage the caregiver assimilation process that provides a clinical escort to all caregivers meeting a new client on their first day of service. That meeting reduces anxiety for both the client and the caregiver while also reinforcing the specialized and personalized care plan that will be provided to the client. [Read more…]