Award celebrates Monroeville’s leadership in regulatory compliance, fiscal management, team culture, and top-tier patient outcomes
Recovery Centers of America (RCA) at Monroeville has been named National Account of the Year by CCL Hospitality Group, a recognition celebrating top-performing facilities across the country. Out of more than 240 facilities in the National Accounts region and more than 850 facilities overall, RCA at Monroeville stood out as one of just five recipients of this year’s distinction. It also marks the first time an RCA facility has received this honor.
The recognition is based on several key performance areas, including:
- Regulatory and contractual compliance
- Audit and fiscal management
- Culinary excellence
- Team building
- Patient satisfaction
RCA at Monroeville has excelled across all of these dimensions while under the leadership of Phil McMaster, Director of Dining Services.
“This marks a historic achievement for RCA,” said McMaster. “I’m honored to have our efforts for setting a new standard of excellence be recognized by CCL Hospitality Group. This award reflects our dedication to providing compassionate care and exceptional services that support our mission of saving lives.”
The award was formally presented by Patrick Plumadore of CCL, who recognized McMaster’s leadership and the Monroeville team’s impact on both patients and staff.
“Phil’s leadership has not only elevated the culinary program but also built a culture of unity, operational readiness, and client trust,” said Plumadore. “The team’s outstanding performance has earned top-tier satisfaction scores and audit results, underscoring their commitment to excellence.”
RCA at Monroeville will celebrate this recognition with an event on October 8, 2025, honoring the entire building team for their contributions to dining services, operational excellence, and patient experience.
About Recovery Centers of America
Recovery Centers of America (RCA) is on a mission to save one million lives impacted by addiction and mental health disorders, one person at a time. RCA’s evidence-based care approach features a full continuum of consistent, personalized, inpatient and outpatient services at world-class facilities in the Northeast, Mid-Atlantic, Midwest and Southeast regions. These programs are designed to support lasting recovery and lifelong healing. RCA admits patients 24/7, accepts most major insurances, and provides transportation, intervention and family support services. RCA is proud to have many of its facilities recognized in Newsweek’s America’s Best Addiction Centers rankings for excellence. For inquiries or admissions, call (412) 516-9456 or visit www.recoverycentersofamerica.com.
Throughout the year, our writers feature fresh, in-depth, and relevant information for our audience of 40,000+ healthcare leaders and professionals. As a healthcare business publication, we cover and cherish our relationship with the entire health care industry including administrators, nurses, physicians, physical therapists, pharmacists, and more. We cover a broad spectrum from hospitals to medical offices to outpatient services to eye surgery centers to university settings. We focus on rehabilitation, nursing homes, home care, hospice as well as men’s health, women’s heath, and pediatrics.
Disclaimer: The content on this site is for general informational purposes only and is not intended as medical, legal, or financial advice. No content published here should be construed as a substitute for professional advice, diagnosis, or treatment. Always consult with a qualified healthcare or legal professional regarding your specific needs.
See our full disclaimer for more details.
