4 Ways The Pandemic Is Changing The Healthcare Industry

Updated on June 3, 2021

As a result of COVID-19, the healthcare system has been turned upside down, and people have been challenged to look after their well-being amid the crisis. Nowadays, consumers are taking a more proactive approach to their health than ever before. Health risks are being exposed, new ways of communicating with doctors are emerging, and data privacy is becoming a bigger priority for many. Patients’ interactions with the healthcare system are significantly affected by each of those factors.

The pandemic has impacted the healthcare industry in many ways. COVID-19 is an unpredictable global health crisis that requires immediate mobilization of resources and affects the entire population. However, it’s been proven that the healthcare systems in most countries are ill-equipped to handle it. On the other hand, efficient medical solutions such as the one discussed in this article source have emerged in response to the crisis.

Given how severe the pandemic is, there’s bound to be a shift when it comes to how consumers will adapt to healthcare in the future. The same goes for professionals and establishments that are part of the industry. Whether your business is pharmacy-related or you manage a hospital or a physician’s office, you have to make the best choices for your patients depending on the present circumstances. Read on to discover the other ways this current health crisis is affecting the healthcare industry.

Increasing Digital Health Options 

In the wake of the COVID-19 pandemic, medical providers were forced to quickly turn to technology in order to take care of their patients. Because of this, the demand for telehealth tools and remote monitoring increased.

In less than a year, digital health options have become a necessity. At-home diagnostics equipment enable providers to conduct virtual care. The pandemic has also resulted in the greater consumerization of healthcare as patients understand that they can now receive medical services virtually. There are different mediums empowering people with more digital health information, and they’re well received by patients.

Healthcare establishments that had already set up an excellent telehealth infrastructure prior to the COVID-19 pandemic have significantly benefited from such developments. Meanwhile, for health systems that have had to build their virtual care capabilities from scratch, addressing operational gaps has been a challenging process. Some of them have had to choose a vendor quickly and ended up delivering suboptimal patient experiences.

Today, not all virtual encounters are smoothly implemented, and a number of health professionals have yet to be trained in digital health. All this goes to say that hospitals and medical institutions should adapt to digital healthcare as soon as possible.

Streamlined Services 

Patient encounters sometimes involve excessive red tape and bureaucracy. In many clinics, the focus is on the provider or the donor instead of the patient. But COVID-19 has forced organizations to streamline services and develop creative solutions so that patients are at the center of their care. Because of this better approach to healthcare, patients are sure to have a positive experience. The disruption of healthcare providers’ traditional ways of doing business has forced them to find more efficient operational methods.

Use Of Robotics And Drones

Due to the pandemic, people have been forced to implement social distancing measures and work from home. As a result, drones and robotics have become more common in numerous industries, including healthcare, reducing the need for humans to interact with each other. Robots can take on tasks such as cleaning facilities daily to prevent people from being exposed to risks during disinfectant routines. There are healthcare establishments that are benefiting so much from these innovations that doctors want their robot helpers to stay even after the pandemic.

It is common for consumers to adopt technologies that eventually make their way into healthcare. The most exciting developments will be beyond the healthcare industry. Expect technology to play a significant role in medicine and health care, as they are happening now.

Consumerization Of Healthcare 

Patients frequently feel powerless when they can only make decisions based on what the doctors they see tell them. There’s a new trend toward ‘consumerizing’ healthcare, which gives patients more control and enables them to choose the medical professional they want and how they’ll be treated. Basically, there’s no monopoly in healthcare anymore. The patient now has options regarding the treatment they receive. As a result of COVID-19, more people are considering their healthcare needs and making choices according to their preferences.

Tech companies and new clinic types can disrupt the healthcare space with the advent of new technologies. This kind of advancement can help the aging population by increasing their options for alternative and home-centered care. However, healthcare consumerization extends beyond the elderly generation. Patients can seek another opinion instead of relying solely on their primary care provider.

A patient’s priorities for care are also changing. In today’s world where healthcare is increasingly becoming a consumer product, consumers have become involved in all aspects of care, including scheduling, payment, and reimbursement. To make the right choice for themselves and their families, patients look at every detail of their treatment options.


Those in the healthcare industry must market themselves to patients to tap into the growing consumerization trend. They must approach patients proactively rather than assuming that patients will automatically seek them out.

The COVID-19 pandemic has forever changed the healthcare industry, making it more patient-centered. Healthcare organizations need to focus on their patients, leverage technology, and optimize their services to stay relevant for years to come.

Throughout the year, our writers feature fresh, in-depth, and relevant information for our audience of 40,000+ healthcare leaders and professionals. As a healthcare business publication, we cover and cherish our relationship with the entire health care industry including administrators, nurses, physicians, physical therapists, pharmacists, and more. We cover a broad spectrum from hospitals to medical offices to outpatient services to eye surgery centers to university settings. We focus on rehabilitation, nursing homes, home care, hospice as well as men’s health, women’s heath, and pediatrics.