4 Tips for Choosing an NDIS Service Provider in Melbourne

Updated on May 13, 2022

When selecting an NDIS service provider, the first thing that should come to mind is that this process can be extremely overwhelming, especially if you’re dealing with multiple disabilities or recovering from an injury. 

That’s why finding an experienced and skilled NDIS provider can make all the difference in the world when it comes to having your needs met both now and in the future. 

To help you make the best choice possible, here are the top 5 things to consider when selecting an NDIS service provider in Melbourne.


Putting your loved one into a program that’s supposed to help them make progress may feel risky. 

But, it can be even riskier if you try and do everything yourself-and end up not making any progress. 

Selecting an experienced team of experts with a proven track record gives you confidence that they know what they’re doing and how to implement their plan.

And how they will be able to provide you with updates on how they’re progressing. 

This peace of mind could be what helps your loved one make some serious breakthroughs in their recovery.

Do they Provide Good Customer Service?

While you may not always have direct contact with your service provider, having a positive experience is vital for a successful program. 

Choosing an NDIS provider that offers excellent customer support can help make all of your interactions as straightforward and stress-free as possible. 

Always ask about 

  • How accessible communication channels are (email, phone, chat, etc.), 
  • What customer support resources are available to you during business hours and after-hours (live chat, phone support), and 
  • What training resources do they provide their staff members?

Many disability home care providers offer digital libraries of recorded webinars or free live-chat sessions that you can attend at any time-great features for customers looking for more hands-on learning experiences.


As your disability and needs change, you will want flexibility in service providers. 

Having more than one can help ensure that you can receive quality care should there be issues with any provider. 

A good provider will be willing to work with other companies and therapists. 

Find out if they use specific devices or try new technology as it becomes available.

Some of these devices might be perfect for helping reduce dependence on other services.

What is the cost?

The first thing to think about is price, but remember that cost isn’t everything. 

You want a reasonable price for high-quality services, especially if you’re planning on relying on your NDIS support for years and possibly decades.

Remember: While many are new businesses, they still have operational costs and need profit to stay in business. 

Look beyond any sale price specials when weighing up your options. 

It might be tempting, but be careful not to fall into a trap by thinking all providers offer their core services at discounted rates. 

It probably won’t be long before they’re reintroduced anyway.

Last Words

Selecting a disability support service can be overwhelming and confusing. There are many factors to consider, and there’s no one size fits for every person. 

However, it’s important that you are happy with your choice of services and your quality of life once they are in place. 

Choose a provider you feel comfortable with, has a proven track record, and offers fair pricing.

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