3 Ways Healthcare Virtual Assistants Can Enhance Patient Engagement

Updated on March 2, 2022

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Technology has a huge impact on just about every part of our lives, and this includes healthcare. The use and popularity of telehealth is rising, and more and more technological solutions are being introduced into the space all the time.

One of the best examples of this is through virtual assistants. These virtual assistants can take a lot of work off of the plates of doctors, and let them focus on what matters, which is their patients.

In particular, these virtual assistants are great for helping improve patient engagement. This article is going to go over three ways that virtual assistants in healthcare will enhance the experience and engagement of patients all over the world.

Save a Ton of Time and Effort

As we mentioned briefly, one of the best uses of virtual assistants in healthcare is that they can save a ton of time and effort. Plenty of doctors need to do everything from input data into a database, record notes, track treatments, set appointments, and more.

By having an assistant, they will no longer need to worry about this. For example, a virtual medical scribe is a good choice to allow the doctor to focus solely on their patient during a meeting, and not turn away from the conversation a dozen times to record notes.

This is only one example, and there are many more ways that can aid in freeing up a doctor’s time to focus on the patient and helping their situation.

Provide Patients Important Information Automatically

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A virtual assistant is also great for helping patients get important information quickly. These assistants can share various pieces of important information with patients, without doctors or secretaries needing to raise a finger.

Tracking treatments, answering questions, confirming appointments, and so many other things can be done by these tools and/or individuals. They can even provide reminders or education to patients at home.

For example, medical nonadherence is a major problem, and having a virtual assistant automate the sending of reminders every day for patients to take their pills can certainly have positive results.

At-Home Health Assessments

Among the best uses for these virtual assistants is their ability to help out with at-home health assessments. They can ask a variety of questions, ask for specific measurements or health-related numbers, and perform many tests that normally would have only happened in a doctor’s office in the past.

Based on the results or responses to these assessments, different events can be triggered. This could range from directing people to the nearest ER if it is serious or sending an automatic note or message to their doctor about the results and the next steps to take. These can also be very beneficial when it comes to keeping up with patients who have recently been sent home from the hospital, and make sure people aren’t at risk.

In conclusion, there are many different ways that healthcare virtual assistance can enhance patient engagement.

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