For the second consecutive year, Monongahela Valley Hospital (MVH) has achieved the Healthgrades® Outstanding Patient Experience Award™, ranking MVH among the top 10 percent of all hospitals evaluated.
Healthgrades, the leading online resource that helps consumers search, evaluate, compare and connect with physicians and hospitals, recognized MVH in its most recent report, “Patient Experience 2014: Identifying What Matters Most.” The report names the hospitals that have achieved the 2014 Outstanding Patient Experience Award from the 3,939 hospitals analyzed in the United States.
Bob Donahue, director of Quality Services and Client Development of Healthgrades, presented the hospital with a trophy for this national recognition at the 26th Annual Gala fundraiser on Saturday, May 17, at the Westin Convention Center in Pittsburgh.
“This distinguishes Monongahela Valley Hospital as an exceptional place for patients to receive care and that is something to be proud of,” he said during his remarks. “This award is not achieved by accident, and we commend MVH for earning it through its commitment to focusing on clinical performance as well as a high level of satisfaction from its patients.”
“Only 10 percent of all the hospitals in the United States received this award and we are among those that stand out,” said Louis J. Panza Jr., president and CEO of Monongahela Valley Hospital. “While knowledge and technology are part of the treatment process, compassion, care and a good bedside manner also help to heal a patient. The level of caring that our staff provides is unparalleled. Our approach to patient care is very simple — we treat every patient as though he or she is our own loved one.”
Evan Marks, executive vice president, Strategy and Infomatics, Healthgrades said that for consumers, the report can be a guide to identify those hospitals that can provide the most positive experience during their hospital stay.
“Compared to those at other U.S. hospitals, the recipients of the Healthgrades Outstanding Patient Experience Award have demonstrated that they excel in ways their patients value most,” he said.
The Healthgrades Award is yet another affirmation that MVH is among the nation’s leading health care facilities in terms of patient satisfaction.Monongahela Valley Hospital (MVH) has also been nationally ranked among the top three for medium-sized hospitals in nurse communication, doctor communication, staff responsiveness and pain management by the Johns Hopkins Medicine Armstrong Institute for Patient Safety and Quality.
The hospital has ranked the highest for patient satisfaction in Western Pennsylvania by Press Ganey largely due to the staff’s commitment to excellence. The hospital also sets the bar high with amenities such as a Concierge Service, which assists patients, their families and guests with a variety of personal services, such as: arrangements for out-of-town guests, directions to local venues, room service, pet care arrangements, and much more.
In 2013, Monongahela Valley Hospital was also nationally recognized with the Healthgrades Outstanding Patient Experience Award.