Money is a touchy subject. This is especially true when dealing with the elderly or infirm. However, facilities cannot keep the lights on if the bills are not paid. It can be a frustrating process- residents or their families promise payment, but the check never comes. Perhaps the family makes small payments here and there. Meanwhile, the balance continues to grow.
Not having a clear policy in place for collection of outstanding balances.
Facilities themselves are sometimes their own worst enemy when it comes to collecting on outstanding balances. Does your facility have policies in place for the collection of outstanding balances? Do you follow and enforce those policies?
If your facility does not have proper procedures in place, your recovery efforts will be much more difficult.
Here are some ways to increase your facility’s chances of recovering fees: