By Kim Bassett
It’s a beautiful Monday morning, you’re on your way to work, suns coming up, and your smartphone starts binging and vibrating. You ask Siri to read your text messages and you have numerous messages that there are people in suits in your hospital lobby. They say they are there on behalf of CMS to do a JCAHO validation survey. Your heart sinks… it’s going to be one of those weeks.
You are never really prepared for a validation survey. These surveyors are not in your building to tell you how great you are—they are there to find out what is not perfect. They will come in weeks following your JCAHO survey so your team will easily get back into survey mode.
Expect to have multiple surveyors based on the size of your facility and the average daily census. Ten to fifteen surveyors shouldn’t be a surprise to you. They may not all arrive at the same time or even the same day. They will have experts in your building—facilities, infection control, nursing, dietitians, pharmacists, lab, radiology. Some surveyors will leave after they have completed the survey in their specialty. [Read more…]