The Potter County Hospice program at Cole Memorial received a 2017 Hospice Honors award from Deyta Analytics, a division of HEALTHCAREfirst. Hospice Honors is a prestigious national program that recognizes hospices providing the highest level of quality as measured from the caregiver’s point of view.
“Hospice Honors is a landmark compilation of hospices that provide the best patient and caregiver experiences,” said J. Kevin Porter of HEALTHCAREfirst. “I am extremely proud of Cole’s Hospice team for achieving this highest of honors and I congratulate them on their success.”
Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2015 through September 2016. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all partnering hospices contained in the Deyta Analytics’ Hospice CAHPS database. Hospice Honors recipients include those hospices scoring above the Deyta Analytics National Performance Score on 20 of the evaluated questions. Deyta Analytics holds a special recognition, Hospice Honors Elite, to honor hospices scoring above the Deyta Analytics National Performance Score on all 24 of the evaluated questions.
Cole Memorial’s Interim Home Health & Hospice Director, Bonnie Kratzer, credits her department’s recognition to the excellent end-of-life care provided daily by the Hospice team and the aftercare that is provided to the patient’s family and friends. [Read more…]