Our health care environment poses a number of barriers to effective communication, including shorter hospital stays, more technologically complex medical care, and constrained resources. As college students return to school this month, a new STTI book will be a great resource for nursing educators and students to hone their communication skills before entering the health care field.
Cheri Clancy, MSN, MS, RN, NE-BC, has witnessed these barriers firsthand during her 15 years of nursing leadership and patient experience. In her new book, Critical Conversations in Healthcare: Scripts & Techniques for Effective Interprofessional & Patient Communication, Clancy takes a how-to approach on incorporating body language, emotional competence, and script tips into one user-friendly and practical manual.
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