Pittsburgh, PA, September 4, 2014 — Delivering a quality food service program is increasingly becoming a core component when it comes to improving patient satisfaction outcomes, and more importantly, the well-being of the patients we serve.
Cura Hospitality announced earlier this month the promotion of Kimmi Campagna to Director of The Patient Experience and Partnership Development, Acute Care Services. While remaining responsible for growing our hospital client base, Ms. Campagna will also serve as the specialist to support patient services teams, hospital-location managers and district managers to continually drive patient satisfaction success.
A thirty-year acute care dining veteran, Ms. Campagna says, “Putting patients first goes beyond the examining and surgery rooms. Every aspect of the patients’ encounter requires a superior level of care, which includes enhancing life with great food and customer service.”
Cura’s long-term commitment in promoting the success of the hospitals we serve is a strategic goal. From the initial partnership with a hospital client, Ms. Campagna will support Cura’s “Client for Life” by remaining with the hospital opening teams during the transition of dining operations; coordinate related patient services training and ongoing mentoring programs; conduct bi-annual quality assurance and monitor patient service satisfaction outcomes such as Press Ganey, the most recognized national patient-experience measurement firm. In 2004 while serving as a director of food and nutrition services, Ms. Campagna’s operation was recognized by Press Ganey as a “National Success Story.”
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