By Kim Bassett
Hospital executives, physicians and healthcare workers — myself included — see the hospital world from a very different view than that of the patient. The healthcare world feels normal to us. We spend so much time in our healthcare world that it becomes our second home and family.
For our patients and their visitors, the healthcare environment can be very confusing, challenging and even fear-provoking. As healthcare workers, we often don’t think about the uncertainty our patients feel as they navigate the healthcare system.
Recently, I had an opportunity to accompany a family member through her healthcare experience while undergoing elective surgery. I spent 3 days in an unfamiliar hospital with her and spent the time watching the staff interact with her and her response to them. She thought this hospital and its staff was the best place on earth. She totally trusted that they were all focused on her.
Here are five things they did that made her feel safe, secure, and cared for. [Read more…]