Cura Hospitality Improves Patient Experience and Satisfaction Outcomes with New Role

Pittsburgh, PA, September 4, 2014 — Delivering a quality food service program is increasingly becoming a core component when it comes to improving patient satisfaction outcomes, and more importantly, the well-being of the patients we serve.

Cura Hospitality announced earlier this month the promotion of Kimmi Campagna to Director of The Patient Experience and Partnership Development, Acute Care Services. While remaining responsible for growing our hospital client base, Ms. Campagna will also serve as the specialist to support patient services teams, hospital-location managers and district managers to continually drive patient satisfaction success. 

A thirty-year acute care dining veteran, Ms. Campagna says, “Putting patients first goes beyond the examining and surgery rooms.  Every aspect of the patients’ encounter requires a superior level of care, which includes enhancing life with great food and customer service.”

Cura’s long-term commitment in promoting the success of the hospitals we serve is a strategic goal. From the initial partnership with a hospital client, Ms. Campagna will support Cura’s “Client for Life” by remaining with the hospital opening teams during the transition of dining operations; coordinate related patient services training and ongoing mentoring programs; conduct bi-annual quality assurance and monitor patient service satisfaction outcomes such as Press Ganey, the most recognized national patient-experience measurement firm.   In 2004 while serving as a director of food and nutrition services, Ms. Campagna’s operation was recognized by Press Ganey as a “National Success Story.” 

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Western PA_CompSatis Ad, horz 3-2013 Kimmi new title

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Save the Date: The American Nurse—Healing America

The Chi Zeta Chapter Honor Society of Nursing, Sigma Theta Tau International Presents
A Special Documentary Screening & Networking Event
By Carolyn Jones, Photographer and Filmmaker

Thursday, October 16, 2014 @ 7:00 pm | Doors open at 6:30 pm
Eddy Theatre | Chatham University Shadyside Campus

Photojournalist and filmmaker Carolyn Jones has spent the past few years photographing and recording the unique experiences of nurses at work in an effort to shine a light on nurses’ critical role at the bedside and within our country’s healthcare system. She published the book “The American Nurse: Photographs and Interviews by Carolyn Jones” in 2012 and has just completed the production on the documentary film that explores the role of nursing in the most vulnerable moments of the human experience. This film gives a voice to nurses who are on the front lines of the biggest issues facing America – poverty, aging, war and justice.

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Geriatric CEU Symposium

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Pennsylvania – Contrasts and Challenges

Tom Demko_Stante_cropped.Lessons learned from the VA

By Tom Demko

Pennsylvania is the 6th most populous state in the nation with over 12 million residents, and an economy that ranks 6th in the United States in terms of Gross Domestic Product (GDP).  While broad statistics like this make our state look comparatively strong and competitive, Pennsylvania has a unique demographic profile that challenges healthcare delivery.

According to the World Bank, both the world population in general, and US population specifically, are trending toward an urban bias – with 17% of the US population living in rural communities in 2012, down from 20% in 2002. However, Pennsylvania has a rural population of 3.5 million – or about 27% of its population, a 2% increase in the same 10 year period. In contrast to demographic trends that number is projected to climb through 2030 by another 3%. Pennsylvania has the largest rural population in the country.

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A World Gone Social—The Social Sanity Checklist

Screen Shot 2014-09-24 at 7.24.47 AMThe Social Revolution’s impact on the business and even the political world cannot be over-estimated. Like the meteor that likely precipitated the end of the dinosaurs, Social is the catalyst in an extinction event–and business as we know it has changed forever.

In the brand new book A World Gone Social: How Companies Must Adapt to Survive, Ted Coiné and Mark Babbitt offer an eye-opening look at fundamental and powerful changes the social collaboration era has set in motion. With compelling stories and dozens of concrete examples the two social media masters share how:

  • Customers now have the power–just watch what happens as more realize it!
  • The days of pretending are over — With increased transparency, businesses must be more ethical.
  • Command-and-control leadership is antiquated – It is now so inefficient, it is a liability.
  • Nimble and small is the new competitive advantage –few corporations are capable of the agility required by evolving marketplaces.
  •  Recruiting is now a two-way proposition   Job seekers are able to peer behind the corporate curtain and decide whether they want to work within.
  • Customer relationships matter more than ever — Relationship and community-building is how customers and brand ambassadors are won–and retained.
  • Engagement on all channels is required – Engagement–with partners, employees, and customers–is not a luxury; it is a requirement.

A World Gone Social takes a close look at companies who are demonstrating enlightened business practices and doing Social right–and some that are not.  Their book describes the many lessons to be learned from their experiences.

Among the amazing insights contained in the book is one piece of advice where they recommend how to objectively assess the fitness of a company’s culture and social presence. It is titled The Social Sanity Checklist. Take it yourself!  Here it is:

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Classes Are Forming Now at LaRoche College


New Bioanalytical Technology Holds Promise for Alzheimer’s Research

By Stephen TurnerBy Stephen Turner

Alzheimer’s disease (AD) is a progressive, neurodegenerative disorder that is the leading cause of dementia in the elderly (60%), affecting 13-20% of people over the age of 65 years.

In AD, the synaptic connections between neurons degenerate, and when neurons lose their connections, they cannot function properly and eventually die. As neuronal death spreads through the brain, the brain itself starts shrinking in a process called brain atrophy.

Unfortunately, only a few medications have been approved to help control cognitive loss in AD, however, they do not stop or reverse the underlying disease process.  In fact, most new AD candidate drugs are failures. Only one agent has been approved since 2004 (memantine), and the failure rate since 2002 (excluding agents currently in Phase 3) is 99.6% (1). One major problem is that we do not know the cause of AD. Recent evidence suggests that neurons die as a result of toxic metabolites that are unable to be removed properly from the brain along the blood vessels.

New technology is urgently needed to identify large numbers of biomolecules in brain cells and related biofluids such as serum and CSF. At Protea, we call this “Molecular Information” – identifying the proteins, metabolites, and lipids, which are produced by cells, so that we can profile the molecular networks that define AD biological processes.

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ACMH Receives “Safety Across the Board” Excellence Award

ACMH, one of only 26 hospitals in the state, has been recognized by The Hospital and Healthsystem Association of Pennsylvania (HAP) for exceptional performance and participation as part of its Pennsylvania Hospital Engagement Network (PA-HEN).

HAP’s PA-HEN created the “Safety Across the Board” Excellence Award to recognize participating hospitals’ achievement of exceptional performance and participation in the PA-HEN and with the Partnership for Patients (PfP) program goals of reducing preventable harm and readmissions. To qualify for the award, a hospital must meet both performance and participation criteria for acute care hospitals.

“Pennsylvania hospitals are to be commended for the accomplishments achieved to date,” said HAP President and CEO Andy Carter. “The PA-HEN’s teamwork, effective leadership practices, accountability, and patient-centered care principles have assisted Pennsylvania hospitals with moving closer toward the vision of a healthy Pennsylvania through improved patient safety and quality of care.”

ACMH’s exceptional safety performance was noted in the following adverse event areas: Catheter-Associated Urinary Tract Infections (CAUTI), Central Line-Associated Blood Stream Infections (CLABSI), Surgical Site Infections (SSI), Pressure Ulcer Prevention (PUP), Readmissions (REA), Venous Thromboembolism (VTE), and Ventilator-Associated Events (VAE).

“Our thanks go out for the conscientious effort by all staff which has gone into making this facility a safer place for patients,” said John Lewis, President and CEO of ACMH. “A benchmark milestone among our hospital peers.”

For additional information regarding HAP PA-HEN’s patient safety efforts, visit

Get Families Talking: Resources to Help Seniors Create an Action Plan for Aging 

As a senior care professional you’ve likely seen firsthand the frustration that can arise when a family lacks clear communication surrounding a loved one’s choices as they age. A new program called the 40-70 Rule® : An Action Plan for Successful AgingSM offers free tips, conversation starters, and other resources that can help seniors discuss difficult aging topics with their families.  

One of the best ways to make sure everyone is on the same page is for seniors and their families to have essential conversations surrounding aging issues such as driving, dating, finances, lifestyle and end of life care wishes. You are in a unique position to encourage your patients and their loved ones to discuss these important topics.

Home Instead, Inc., franchisor of the Home Instead Senior Care® franchise network, has developed a public education program called the 40-70 Rule®: An Action Plan for Successful AgingSM, to encourage families to intentionally discuss aging-related issues when the children are approaching age 40 and the parents are approaching age 70. At the heart of this program is the Action Plan for Successful Aging. This is a free tool you can download and provide to your patients and their families to help guide their conversations and planning.

For more information for professionals, click this link.  

CAREGivers from Home Instead Senior Care can make a difference in the lives of older adults and their families by providing support with companionship, meal planning and preparation, transportation and outings, and activities of daily living to help keep them independent for as long as possible.  For more information about Home Instead Senior Care visit or call 1-866-996-1087

Healthcare: Nursing Home Administrator Training

NHA_photoThis Pennsylvania State Board of Examiners of Nursing Home Administrators approved specialty program is designed to provide a knowledge core of education for those interested in pursuing a career in the long term care administration field. The courses may also serve to satisfy State of Pennsylvania license renewal requirements.  Consisting of sixteen courses, each 7.5 hours in length, the 120-hour program is taught by Penn State University faculty and area professionals.

*Penn State School of Nursing is an approved provider of continuing nursing education by the PA State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Dates: September 25, 2014 to November 14, 2014

Day/Time: Thursdays and Fridays 8:30 a.m. to 5:00 p.m.

Location: Penn State Greater Allegheny

Cost: $2240

Courses may be taken individually for $140 each

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Southwestern PA Partnership for Aging Annual Meeting

Southwestern PA Partnership for Aging (SWPPA) is holding their Annual Meeting, “Addressing Today’s Challenges for Aging Consumers,” on Wednesday December, 3rd from 8am to 4pm at Robert Morris University in Moon Twp.

New This Year at SWPPA!

  • Round Robin Table Discussions & Networking:  Sponsorship opportunities available!
  • The agenda includes:
  • Findings on Family Caregiver Needs and Issues Presented by the AARP and United Way
  • Behavioral Health Issues in Older Adults Presented by the PA Behavioral Health and Aging Coalition
  • Health Literacy Presented by the Regional Health Literacy Coalition
  • The Future of Long Term Care and Aging – Panel Presentation by Experts from State Organizations
  • Policy Direction of Long Term Care and Aging in Pennsylvania – Panel Presentation by State Legislators

The program will provide 5 CEU hours for Social Workers, Nurses, Nursing Home Administrators and Personal Care Home Administrators.

There are many opportunities to exhibit and sponsor – please join us! 

Questions may be directed to Lucy Cichon at 412-595-7554

or Betty Karleski at 412-352-0703 or

Managing the Risks of Treating Chronic Pain with Opioids

Mock_Jane_20121113_138_rv2[2]By Jane Mock, Risk Management Specialist

Physicians need to be especially careful when managing chronic pain with opioid medications. Medical practices often seek risk management advice when they suspect a patient is misusing prescription medications, is not complying with treatment, or when the patient is making unreasonable demands for more opioids. If a patient suffers harm as a result of opioid medication use, a physician may find himself the target of a lawsuit alleging negligent treatment of chronic pain. 

How Does the Management of Opioids Create Potential Liability?

  • Claims against physicians for negligent treatment and/or management of opioid medications frequently arise from the following:
  • Prescribing opioids without performing any diagnostic examinations
  • Prescribing an excessive quantity of opioids
  • Prescribing additional narcotics when not indicated
  • Failing to consider, screen for, or suspect narcotic addiction, and failing to refer the patient for treatment of drug addiction
  • Negligent monitoring
  • Failing to consult or refer to a pain specialist

Is the Story Clear?

The physician might think that he or she has managed a patient’s pain appropriately, but if the medical record documentation does not reflect that, defense of care is difficult. Examples of poor documentation include: 

  • No indication that the treating physician reviewed the patient’s prior medical records or studies
  • No physical exam results
  • No quantitative assessments of the patient’s pain
  • No indication that the treating physician discussed the risk of opioid addiction
  • No pain medication agreement
  • No evidence of assessment of effectiveness of the pain medications
  • No rationale for the physician’s medication choices
  • No copies of narcotic prescriptions

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Finding Your Internal Motivation during Difficult Times

Today’s guest post is by Mike Figliuolo, the author of One Piece of Paper: The Simple Approach to Powerful, Personal Leadership. Here’s Mike:

As leaders, we’re always going to go through difficult times. When we were more junior we had other people to pick us up when we fell down. As a kid it was a parent or a coach who would dust us off and say “Get back out there.” We’ve had bosses who have been helpful when we faced crises.

But now, the higher you are in terms of leadership roles in your organization and the more people you’re leading, the fewer people there are to pick you up and dust you off. You need to be in a position where you can lead yourself out of those difficult situations.

Your team is watching you to see how you behave when you face adversity. Having a leadership maxim to help you motivate yourself and lead yourself through that difficult situation to get to the other side can be a very powerful tool to have.

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Applications for Nursing Students to Perfect Their Patient and Professional Communication

Our health care environment poses a number of barriers to effective communication, including shorter hospital stays, more technologically complex medical care, and constrained resources. As college students return to school this month, a new STTI book will be a great resource for nursing educators and students to hone their communication skills before entering the health care field.

Cheri Clancy, MSN, MS, RN, NE-BC, has witnessed these barriers firsthand during her 15 years of nursing leadership and patient experience. In her new book, Critical Conversations in Healthcare: Scripts & Techniques for Effective Interprofessional & Patient Communication, Clancy takes a how-to approach on incorporating body language, emotional competence, and script tips into one user-friendly and practical manual.

Forecasting is Always Entertaining…And Sometimes a Bit Scary

Bruce Knepper_Stantec_headshotBy Bruce Knepper, AIA, ACHA, NCARB

I recall numerous forecasts of things to come, be it weather via Joe or the Farmers’ Almanac or the future of healthcare.  Somehow, something that we did not forecast occurs and VOILA! … a different future emerges.  

I remember the early 1980s when the forecasters said we had way too many hospital beds in Allegheny County. Advancements in medical technology, it was predicted, would drive down the need for hospital stays.  

In Pennsylvania, and elsewhere, the bed issue was addressed via  Certificate of Need (CON) requirements. This was intended to control  the growth of beds and reduce overlapping or unnecessary services.  The CON era did not go exactly as planned. Many of my clients were in fact posturing to add beds.  They  feared that if they actually closed beds they would never get them back (from the state) when they needed them. What was the real reason we needed to eliminate beds?  I’ve forgotten at this point.

Time passed, The CON law sunset and we added beds. 

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